NON-EMERGENCY MEDICAL TRANSPORTATION FOR SENIORS, HILLSDALE COUNTY
Did you know?
In Michigan, the older adult population accounts for approximately 26% of the total population, indicating that Michigan is slightly “older” in age distribution than the country as a whole. Ohio has more than 2.8 million residents age 60 or older, who account for nearly one-quarter of our total population. Just over one in three residents in the state of Indiana is age 50 or older. That equates to almost 2.4 million people in the state being at or near retirement age.
Needless to say, MTS is prepared and eager to assist our growing senior population!
How will I be billed for transportation services?
If you are private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account or signed Midwest Transport Services Agreement, you will be invoiced as per the terms of the Agreement.
What forms of payment do you accept?
We currently accept cash, check, or credit card.
How much advance notice is required to schedule a transport?
To ensure proper accommodations, we request 24-48 hours advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.
Do you provide after-hour and weekend transportation?
Yes, with advanced notice we work to provide evening and weekend hours.
Will the driver stay with me during my appointment?
Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”
Can a family member or attendant go along to my appointment?
Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.
Can I bring personal items on my transport?
We will work to accommodate all reasonable requests. Please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.
Can I travel in my own wheelchair?
Your comfort is our desire, but as of right now, patients will need to transfer from wheelchair to seat. As we add ADA compliant vehicles to our fleet that are wheelchair accessible, we will welcome the opportunity for you to remain in your manual or electric wheelchair during transport.
Will the driver take me inside?
Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.
Should I call for a return before my appointment is finished?
No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.
What should I do if I am unhappy with the service?
We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.
Will I be charged if I have to cancel my scheduled transportation?
We understand that plans change, and we definitely appreciate you contacting us as far in advance as possible to cancel and/or reschedule your transportation.
Should a driver already be dispatched for your trip or has already arrived at your location and you are, for whatever reason, not going to your appointment, you will be charged for a one-way transport that may or may not include mileage depending on your location.