MIDWEST
Transport Services
Operating Normally
(866) 826-8366
The four pillars that define how we operate — and why families and facilities trust us.
Stories of patients being stranded "in the field" at appointments for hours — not knowing when their transportation provider will return — are common in our industry. Imagine the stress of waiting in pain, needing the facilities, hungry or tired, and just wanting to get home. We specifically do NOT overbook because we are committed to your timely return.
Based in Hillsdale, MI, MTS is fully insured. Under-insured and non-compliant providers are rampant in our industry. Because we are committed to your safety and that of our drivers, we ensure complete compliance and don't cut corners on coverage.
We take fleet maintenance seriously because it's a matter of safety, reliability, efficiency, and reputation. We invest in coordinated preventive maintenance because vehicle failures lead to trip delays and increased cost. Our goal is to be as effective and efficient as possible — so you're always on time.
Everything starts with our greatest asset — our staff. At a time when many industries are enduring labor shortages, we remain committed to finding, training, and retaining the best possible people. New hires go through a thorough training period to ensure they have the skill, knowledge, decision-making ability, patience, and understanding needed to care for our senior and mobility-challenged clients.
Case law underscores the need for facilities to use reliable transportation providers.
Patient rights are explicitly enshrined under 42 CFR § 483.10, which extend to access of services outside of nursing facilities. Delaying transportation for a nursing home resident is a violation of their constitutional rights, as demonstrated in Health and Hospital Corp. of Marion County v. Talevski, 142 S. Ct. 2673, 212 L.Ed. 2d 761 (2022) — which means the facility is legally liable for such offenses.
The provisions of 42 U.S.C. § 1983 permit suits against any person acting under the color of state law who deprives another of any right, immunity, or privilege secured by the law or the Constitution. Further, the Federal Nursing Home Reform Act (FNHRA) of 1987 establishes enforceable rights — and the use of the term "legal rights" demonstrates residents' entitlements that nursing homes must protect.
Three key areas where transportation providers seek to cut cost are (1) labor, (2) insurance, and (3) maintenance. We will not compromise in these critical areas because they are safety-related and can cause serious service delays.
In addition to protecting our clients and drivers, we are committed to protecting our contracted facility partners.
For facility partnerships, service agreements, or new-client transport — we're ready to help.
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